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Shipping & Returns

Return Policies / Satisfaction Guaranteed. By placing an order with our company or on our web site signifies that you agree to the following return conditions:

Qualifying products may be returned within 30 days of shipment by prepaid freight or postage. In order to return any item you must call us at (705) 734-3332. Returns must still be in brand new condition and have all the packaging and original contents included to be in resaleable condition. No credit will be given for items returned after 30 days or not in NEW SALEABLE condition with all packing material included. If you return your order, you will be charged shipping (if package was shipped under a free shipping promotion, actual shipping & handling charges will be applied), gift wrapping (if used) and a minimum 25% restocking fee. Shipping and handling will not be refunded unless we shipped an incorrect item or an error was made on our part. You are responsible for shipping charges for all returns. We will pay for the shipping back to you on a replacement for a defective item. (Defective items are extremely rare).. Please include a copy of your invoice. Please clearly indicate the reason for your return. Returns will not be processed until documentation including order number, address, credit card number, expiration date and reason for return.

Allow up to 10 days before inquiring about return credits. We can not respond to inquiries before that time and by using our site you agree not to dispute the charges for returned items until 30 days after receipt by us. By placing an order via phone, website or by e-mail you agree not to dispute the charges for purchased items and any charge back cost from the credit card companies with be passed back on to you (The Customer ) as an additional charge. Orders that are placed and shipped to an alternate address other than the customers own billing address are shipped at the customers own risk to that address and the customers sole recourse for product retrieval or refund shall be with the shipping company with the supplied tracking number shipper information that was supplied when the order was shipped.
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